What Companies Are The Worst For Customer Service

In this twenty-four hour period and historic period, where competition seems to be violent in but almost all of the retail service-oriented industries, information technology is across me how and so many companies just fail to get things right. I can only guess that they either think they are too big to make customer service a priority, or that they just don't realize that customer service is at the top of consumers' list of needs when making purchasing choices.

You may have noticed poor service from your cell telephone and cable Tv set companies, or fifty-fifty in the treatment you get at the checkout line of your preferred brick-and-mortar retail store.

It's time to point fingers. I'd like to unveil my list of the top five worst companies when it comes to customer service. Some of the commentary in this article is based on personal feel, and some on research.

Companies with the Worst Customer Service

i. Walmart

Surprise, surprise. Are you shocked that this is the first company on the list? Probably non. Although I will admit that it's a fleck easier than it used to be to go out of a Walmart with your purchases in a timely way, I am however puzzled by the fact that near Walmart stores are equipped with 20 or and so cash registers yet typically simply have a few employees running them. Can someone explicate that to me?

Walmart offers superior pricing on almost all levels, simply since you often demand to spend a long time waiting in line to go checked out, you accept to ask if the savings are really worthwhile. Secondly, have you ever needed help in a Walmart with a particular purchase? Did you walk through the aisles looking around for an associate to answer a question you might have? It'southward not piece of cake. The employees are all over the place, but rarely do they seem to take the customer in mind.

2. Comcast

This is one of my favorite to the lowest degree favorite companies. Personally speaking, I long ago "fired" Comcast as my home cable provider because of substandard customer service. Simply recently, I needed to schedule a service call for a Comcast account at my solar day chore. And here'southward the treatment I got: I spent more than than three hours on the telephone with them, existence transferred from one department to the other, until I finally was able to speak with someone who could aid me. After all that, they didn't prove upwardly for scheduled appointments, until finally, after three weeks of dealing with them, I got my desired upshot.

Comcast'southward customer service is lousy, and there is no other way to spin it. Information technology too doesn't aid that the company often has many outages and lengthy lag times across their spectrum of products.

3. Depository financial institution of America

I had a short and highly unfavorable feel with Bank of America. Information technology is my firm belief that they simply think they are too big to be bothered with providing decent client service. On diverse websites dedicated to rating companies based on their level of customer service, Banking concern of America is consistently ranked in the lesser ten%.

With BofA, it is oh-so-easy to go stuck in 1 of their pre-recorded message phone loops where you can never go to a real person. They likewise have a significant percent of merely incompetent customer service reps, who at times don't even know their own policies. On acme of all that, they take had fairly serious security breaches in the past. Beware before cyberbanking with these guys.

4. Sprint

With contest keenly aggressive in the prison cell phone industry, information technology is once more puzzling to me why Dart's client service is and then poor. While I have had no personal feel with this company, its rotten reputation precedes it. No matter how cheap a cell phone plan the company offers, I would never even consider going with Sprint. I uncovered customer service complaints ranging from merely plain rude representatives to contracts that are nearly incommunicable to become out of. And as far as I can tell, most of the call centers are based overseas, bringing its ain ready of built-in problems. In the end, there are simply too many cherry-red flags here – tread lightly before because Sprint.

5. Wells Fargo

Customer service ranking websites as well give low marks to Wells Fargo, and here'south my personal feel. I was a faithful customer of Wachovia for many years, and then that bank was bought out past Wells Fargo. The transition was a nightmare for the consumer, but I guess that'southward to exist expected in this day and age. However, even mail-merger, the poor experience continues.

Currently, although the company claims that client service is its "number one priority," information technology truly isn't. It has a much more stringent ready of policies that are plain bulletproof by any customer service reps. The impression the visitor gives is 1 of inflexibility; information technology has its policies and it'southward non going to deviate from them one iota. Pretty sad, in my estimation.

Last Word

Permit'due south face it. A lot of companies just don't get it: customer service is king these days! There is but too much competition out there to ignore this fact, and companies that don't become on the ball are going to suffer in the end.

Who is in your list of superlative 5 worst companies when it comes to customer service?